Critical Reflection

Throughout the final project, the communication skills within my team could be improved. There were sometimes different views on a section of the project and it led us to a mini debate. It is times like this that we learn to accept and understand the other person’s point of view and try to reach a consensus. Working with people is a valuable is skill that we all must master, and this project have allowed me to realise that oral communication is key to working well with people of different background. From the way we present our ideas, to understanding the opposite person’s perspective and that there are no one size fits all solution in communicating with people.

Overall this final project has given various opportunities to learn and improve on my writing and presentation skills. Firstly, I am now more aware of the requirements and standards of how a technical report should be written. Secondly the skill of summarising and writing concisely to achieve the same meaning with lesser words. lastly the skills of preparing and presenting a presentation. Having said that I still have a lot to learn and improve on. With valuable feedback from Ms Lim, I could focus on the areas that I am weak in and improve myself. While change takes time, I would remember and apply these improvements in the future.

The greatest take away from this project would be learning how to write and present a presentation better. Writing skills and presentation skills are both an important skill to have as it enables the writer/presenter to hold the attention of the reader and to deliver its intended message clearly and effectively. 

Technical Report Draft 1(updated)

Proposed Solution

The concept is a table embedded tablet, with a split screen to allow the device to be shared by 2 diners, as shown in Figure 1 & 2.

Diners can access the application through the tablet or opt to scan the QR code with their smartphone linking to the application. On the application, the diner will browse the menu, place orders and make payment. Confirmed orders will generate an order number for the collection of food.
While using the application, the seat will be on-hold by having an orange display on the tablet. When other diner attempt to select the seat, the application will inform that the seat is taken, shown in Figure 3.

For diners who opt out of cashless payment, cash and NETs payment can be made at kiosks, by entering the order number before making payment. Upon confirmation of payment, the application will show a red display, indicating that the seat is occupied. An alert will be sent to the tablet and smartphone when food is ready for collection.

Products will be charged an additional $1, reimbursed upon the scanning the receipt and return of trays, which will release the seat. Tray return stations will be fitted with sensors to detect the minimum tray weight to ensure that diners adhere to the system. If diners do not return the trays, cleaners who carry a specific QR card will scan the code to release the seat and clear the table.

For take outs, a QR code will be scanned with the diner’s smartphones to access the application. Order numbers will be keyed into the kiosk, before making payment. A screen at the designated waiting area will display order numbers to alert the diner to collect food. The full process is shown in Figure 4.
With the Integrated Ordering & Payment System, problems of blocked passageways and the ‘chope’ culture will be eliminated, through systematic ordering and reservation of seats, in turn increasing productivity and consumer comfort.

Analytical Reflection

In the recent mock presentation, there were a few aspects that requires improvement and fine tuning. Firstly, the delivery of the presentation needs improvement in terms of the way my team and I present the contents and the body language we portray throughout. I felt my delivery could be improved with less pauses to recall a particular point and I could be more lively and enthusiastic. My team could also work on being more lively and adopting a more friendly expression. The body language my team and I portrayed was sometimes not ideal, and it is something that we have to iron out and change, a better posture and hand gestures to emphasize a point or to point towards a direction when necessary would be useful. I believe that our voice and body language is the most important thing in a presentation, how we present ourselves and communicate with the audience will directly affect the outcome of the presentation.

Secondly the preparation for the presentation was inadequate, as my team and I was not well rehearsed and lack being seamless. The PowerPoint slides for the presentation was not well designed and could be improved with tips from Garr Reynolds presentation tips such as, limiting words and bullet points in the presentation slides. I believe that we more rehearsals and fine tuning of the PowerPoint slides my team and I would be able to execute the final presentation well.  

In conclusion, the mock presentation did not turn out as ideal as I imagined it to be, but in the process, I managed to find out what my team and I are require to work on and focus before the final presentation.