Technical Report Draft 1(updated)

Proposed Solution

The concept is a table embedded tablet, with a split screen to allow the device to be shared by 2 diners, as shown in Figure 1 & 2.

Diners can access the application through the tablet or opt to scan the QR code with their smartphone linking to the application. On the application, the diner will browse the menu, place orders and make payment. Confirmed orders will generate an order number for the collection of food.
While using the application, the seat will be on-hold by having an orange display on the tablet. When other diner attempt to select the seat, the application will inform that the seat is taken, shown in Figure 3.

For diners who opt out of cashless payment, cash and NETs payment can be made at kiosks, by entering the order number before making payment. Upon confirmation of payment, the application will show a red display, indicating that the seat is occupied. An alert will be sent to the tablet and smartphone when food is ready for collection.

Products will be charged an additional $1, reimbursed upon the scanning the receipt and return of trays, which will release the seat. Tray return stations will be fitted with sensors to detect the minimum tray weight to ensure that diners adhere to the system. If diners do not return the trays, cleaners who carry a specific QR card will scan the code to release the seat and clear the table.

For take outs, a QR code will be scanned with the diner’s smartphones to access the application. Order numbers will be keyed into the kiosk, before making payment. A screen at the designated waiting area will display order numbers to alert the diner to collect food. The full process is shown in Figure 4.
With the Integrated Ordering & Payment System, problems of blocked passageways and the ‘chope’ culture will be eliminated, through systematic ordering and reservation of seats, in turn increasing productivity and consumer comfort.